Top menu >> Latest run >> Missing accounts
This report shows the missing accounts from your current run compared to your previous run. There could be multiple reasons for an account to be 'missing' such as the end customer did not pay their invoice or the customer cancelled their contract.
* If you have not imported the commission data for one of your suppliers (yet) the accounts for that supplier will show as ‘missing’.
** Note: if a supplier pays upfronts (only), the accounts for that supplier will show as ‘missing’ the next month.
On the Latest run page click Missing accounts.
An easy way to investigate if you should get paid on an account or if the account is cancelled or at the end of the term is to see what run the account started billing in the First run column.